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WALL of SHAME

Commercial Projects

Not all companies are created equal and there is no better example of this than Keystone. Your commercial property is part of your identity and taking care of it is ours. Our Project Managers (PM) are truly the best and are supported by a team of teams whose only goal is to help them succeed in making sure that you, our Client, are well-served. Our level of confidence is based on our founding principals as well as the knowledge, commitment, and experience of our staff.

INSURANCE CLAIMS:

  • Insurance Claims are the primary resource for funding Restoration related to hail, wind, fire, & water.
  • Generally speaking, an Insurance Claim must incorporate a Date of Loss (the date your property was damaged) by a Covered Peril (hailstorm, fire, vandalism, etc.). Your 'Claim' is that the insurance company needs to pay a certain amount of money to reimburse you for the loss in equity, repair costs, lost profits, etc. caused by the Covered Peril based on the coverage of your insurance policy that was in force at the time of the loss. 
  • Your insurance company will reimburse you for making temporary repairs to your property to mitigate further damage to the structure and/or contents. In fact, insurance policies usually require you to mitigate further damage and if you fail to do so, some or all of your permanent repair costs may not be recoverable.
  • Insurance policies generally DO NOT cover wear & tear or mechanical damage. In fact, if you file a Claim and your insurance company's adjuster or engineer determines that the reason for your loss IS wear & tear or mechanical damage, expect to pay for all repairs out-of-pocket or lose your insurance coverage for failure to maintain your property. FOR THIS REASON it is essential that you involve professionals such a Keystone Building & Restoration PRIOR to filing your Claim. We can identify the cause of your property damages and recommend repair options thereby limiting your risk. According to the National Association of Insurance Commissioners: 
"If possible, determine what it will cost to repair your property before you meet with the claims adjuster". ALSO "Understand what your policy says. The policy is a contract between you and your insurance company. Know what's covered, what's excluded and what the deductibles are".
​The adjusting arm of this insurance company clearly pursued an avenue of denial and delay of settlement even though the policy clearly provides adequate coverage. This makes the claims process painful for the policyholder and creates a effective deterrent for those who expect their insurance company to settle promptly and fairly. It also allows the insurance company to continue reaping the investment benefits of their Operating Income while the settlement process is being dragged out - instead of fulfilling their obligation as trustee of policyholder premiums.

Contents - Actual Cash Value (ACV)

Nearly all insurance policies pay only the depreciated value of contents. This poses a huge problem for property owners. Does it seem right to receive a check for $30,000 for your damaged/lost belongings when it will cost $90,000 to replace them? Of course not! Nearly all insurance companies offer a fairly low cost-option to cover the replacement of contents rather than Actual Cash Value.
Pick up the phone and fix your insurance policy RIGHT NOW and make sure you have a "RCV" policy! Also, start documenting the property that you own today. State Farm provides an excellent checklist. They also have an excellent Personal Property Form which you can use for any type of loss.